Returned item lost in transit by Royal Mail

[ek450]

Hi comments please on a returned item of some 17.5kilos lost by Royal Mail.

A P58 claim forwarded to Royal Mail requires  ( Proof of posting evdence ) from me the sender but  Royal Mail do not provide in other words they are asking for something that they do not provide.

Also Royal Mail say they do not scan and provide tracking for 2nd class parcels and so the returns labels  provided by E bay with a Bar code are a waste of time.

Royal Mail state that as the seller will be paying the cost of the return he and only he can claim for compensation.

It is my view that until i receive a refund as promised the said parcel was my property and therefor my claim for the parcels whereabouts and compensation should stand.

This whole affair is driving me nuts and i continue to stand a possible loss of  £156.95.

Help and advice will be appreciated.

[red_magpie]

Quite simply the seller is not required to refund for an item which has not been returned to him. Therefore if a case has been opened and tracking proof of delivery cannot be provided the case will fail.

It is up to the sender to claim compensation from Royal Mail or the courier used.  Whether that person is the buyer who posted it or eBay who issued the postal label I don't know. For £156 the value was far in excess of the sum insured in second class post anyway. The fact that the seller may indirectly be charged for the cost of postage is immaterial.

How this whole thing will work out is anyone's guess. maybe eBay will give you a goodwill refund. They certainly should if the label they supplied didn't provide either tracking or insurance.