Returned item lost in transit by Royal Mail

[ek450]

Hi comments please on a returned item of some 17.5kilos lost by Royal Mail.

A P58 claim forwarded to Royal Mail requires  ( Proof of posting evdence ) from me the sender but  Royal Mail do not provide in other words they are asking for something that they do not provide.

Also Royal Mail say they do not scan and provide tracking for 2nd class parcels and so the returns labels  provided by E bay with a Bar code are a waste of time.

Royal Mail state that as the seller will be paying the cost of the return he and only he can claim for compensation.

It is my view that until i receive a refund as promised the said parcel was my property and therefor my claim for the parcels whereabouts and compensation should stand.

This whole affair is driving me nuts and i continue to stand a possible loss of  £156.95.

Help and advice will be appreciated.

[**peaseblossom**]

I understood that it was sender who was responsible and had to claim.  Surely someone else could pay the return postage but the item not be returned at all.  So what RM have said just doesn't make sense to me.

You can request proof of posting for any item sent by post, even if tracking was not used.   But surely Special Delivery would have been the service to use if item is worth £156. 

I would persevere with RM and ask to speak to a manager.   O/w if they insist seller has to claim is the seller going to co-operate with that?

[angelah1847]

RM probably think/assume the seller provided the OP with a returns label, but it doesn't sound to me like they did.

[**peaseblossom**]

Hi Angela, yes, you're probably right.