Returned item lost in transit by Royal Mail

[ek450]

Hi comments please on a returned item of some 17.5kilos lost by Royal Mail.

A P58 claim forwarded to Royal Mail requires  ( Proof of posting evdence ) from me the sender but  Royal Mail do not provide in other words they are asking for something that they do not provide.

Also Royal Mail say they do not scan and provide tracking for 2nd class parcels and so the returns labels  provided by E bay with a Bar code are a waste of time.

Royal Mail state that as the seller will be paying the cost of the return he and only he can claim for compensation.

It is my view that until i receive a refund as promised the said parcel was my property and therefor my claim for the parcels whereabouts and compensation should stand.

This whole affair is driving me nuts and i continue to stand a possible loss of  £156.95.

Help and advice will be appreciated.

[angelah1847]

The post office provide the proof of postage, not Royal Mail.

You say you returned the item - all 17.5kg if it - via Royal Mail.

Did you take it to the post office?  Did you not ask the counter staff for a proof of postage receipt when you bought the postage?

You really should have sent it by tracked post to ensure the seller received it. 

If you have no proof the seller received it and you cannot prove to Royal Mail that you posted it then I'm afraid you have lost your money and the item.

I'll admit I am a bit confused/shocked that you were able to post something of that weight through RM with no proof of postage

@ek450