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Return by buyer
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20-11-2016 6:08 PM
Hello
Please can you advice
I sold an item , but it has been returned as buyer stated in her return that she made a mistake. She paid to return the item but I have said to her I will be ducting my cost of postahe too as she has returned the item.
She is not happy with that and I think I should be able to incur my postage cost.
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20-11-2016
6:29 PM
As a registered business seller you have to refund everything the buyer paid you,
you cannot deduct the postage costs from the refund.
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