Return by buyer

[forclevershoppers]

Hello

Please can you advice

I sold an item , but it has been returned as buyer stated in her return that she made a mistake.  She paid to return the item but I have said to her I will be ducting my cost of postahe too as she has returned the item.

She is not happy with that and I think I should be able to incur my postage cost. 

[pixiesen2012]

As a registered business seller you have to refund everything the buyer paid you,

you cannot deduct the postage costs from the refund.

[martinlufc88]

You have to refund the full amount including the original postage, it is eBay policy.