Return and refund

[sallyann.richardson20153]

Hi
I recently opened a case after trying to sort out the probelm i had with the seller and decision was in my favor, once ebay stepped in. I have returned the item and added tracking details but on tracking it, it says the seller wasn't in. From the conversation i had i don't believe they will collect it or sign for it. I've had not a penny back and because they haven't collected it and most likely won't, what can i do?? As not collecting it or arranging a redelivery means it won't show as returned. So I'm down my postage cost and the full refund of £12.95?? There is no option in resolution centre for me to get in touch with ebay to show I've returned it and tracked it. Been totally ripped off and need advice.
Thanks in advance

[*vyolla* · Accepted solution]

You add the tracking number to the dispute, then call eBay CS and let them know that attempted delivery has been made, which is enough to get you your refund.

If the seller is daft enough not to accept or collect their item, it will end up back with you, so you'll end up with their item and a refund.