Return Status/ Return Labels

[modern-painter]

I have returned 4 of 5 items I bought from Superdry. The return process is so frustrating I don’t think I will buy multiple items together again on eBay. I would be very gratefully if anyone could help me.

I returned 4 Superdry items and posted them together in one parcel by Royal Mail on 10 August. However, eBay’s system thinks that I have not posted 3 of them yet and keep sending me reminder. It also says the return status will be closed soon if I don’t post them soon. I have looked for a way to log all 4 items as posted and to upload the postage track number but could not do it at all. This problem occurred mainly because when I requested return, there was only one way to get the return labels - using the pre-paid Royal Mail or Hermes postage labels. As each label costs more than £3 of postage, I didn’t wan to pay 5 times of postage when I could send them all together in one parcel (all 5 items were from the same order from Superdry.) Why could I not choose my own carrier? And if I didn’t choose the Royal Mail or Hermes postage provided, my return request process got stopped half way - I could not register the tracking number nor recorded it as posted. 

I only went ahead to print out the Royal Mail postage label for the whole parcel. Therefore there is only one item recorded as posted ( the track record was automatically uploaded) although all 4 items were posted together - all other 3 Return status appeals to be pending now (not posted yet) as I I didn’t go ahead and tick the postage options.

I am very worried that I won't receive refund for all 4 items because eBay’s system thinks I've only posted one back. Does anyone know what to do?

Thank you for your time and help!

[john1297576 · Accepted solution]

4 items, 4 return cases, 4 return parcels.

Unless seller is honest enough to refund for all, you cannot force a payment as you cannot prove delivery of 4 items.

[modern-painter · Accepted solution]

OMG … this is terrible! I am worried sick now - in total they worth more than £100. I actually messaged Superdry and told them that I didn’t want to use all 4 postage labels provided by eBay. And I asked if I could send them all together in one parcel. I got a reply telling me I can use my choice of carrier if I like. They didn’t say I have to have separate tract number for each number. If Superdry says they didn’t receive all 4 items, would eBay help at all ( I have sent Superdry my post receipt and on the receipt it shows that the parcel’s weight- 1.94 kg -it’s the weight of 4 items not one!)

Thank you all for your answer. I need more help please! I feel sick now… goodness if I knew eBay is like this now I won’t buy on eBay at all!

[redwick1 · Accepted solution]

I am sorry the advice is not good.

Ebay will not help on a dispute if you sent them in one go
You have to follow the ebay returns policy to get them to step in
4 Items bought seperately must go back seperately with a tracking for each one
That was why 4 postage labels were offered

You are relying on Superdry being honest or just realising you have sent 4 items back

It is really not ebay's fault if you do not follow the policies

[modern-painter · Accepted solution]

Thank god … I called eBay and a gentleman angel Rahman who has helped me resolve the issue. Because Superdry has agreed to my request to send them back in one parcel and because I have email them the post office receipt, Rahman has checked all records and processed full refund for all 5 items ( I wrote it wrong in the previous posts - it’s 5 of 6 rather 4 items).

Rather than worrying for days, I should have called eBay’s customer service if I knew they are this good!

Anyway, thank you all for your help! I have learnt a lot from your advice - I won’t make the same mistake again just in case the seller is not honest.

Phew~~~

[arkwebus · Accepted solution]

Rather than worrying for days, I should have called eBay’s customer service if I knew they are this good!

I do hope that someone knows how to pass that positive remark on to eBay. Some people are not as happy with CS!

@modern-painter @redwick1 @ruby*tuesday

[modern-painter · Accepted solution]

I have sent a very good feedback to eBay about the help I got from Rahman. Hopefully, Rahman will get the recognition he deserve for his good work!