Return Status/ Return Labels

[modern-painter]

I have returned 4 of 5 items I bought from Superdry. The return process is so frustrating I don’t think I will buy multiple items together again on eBay. I would be very gratefully if anyone could help me.

I returned 4 Superdry items and posted them together in one parcel by Royal Mail on 10 August. However, eBay’s system thinks that I have not posted 3 of them yet and keep sending me reminder. It also says the return status will be closed soon if I don’t post them soon. I have looked for a way to log all 4 items as posted and to upload the postage track number but could not do it at all. This problem occurred mainly because when I requested return, there was only one way to get the return labels - using the pre-paid Royal Mail or Hermes postage labels. As each label costs more than £3 of postage, I didn’t wan to pay 5 times of postage when I could send them all together in one parcel (all 5 items were from the same order from Superdry.) Why could I not choose my own carrier? And if I didn’t choose the Royal Mail or Hermes postage provided, my return request process got stopped half way - I could not register the tracking number nor recorded it as posted. 

I only went ahead to print out the Royal Mail postage label for the whole parcel. Therefore there is only one item recorded as posted ( the track record was automatically uploaded) although all 4 items were posted together - all other 3 Return status appeals to be pending now (not posted yet) as I I didn’t go ahead and tick the postage options.

I am very worried that I won't receive refund for all 4 items because eBay’s system thinks I've only posted one back. Does anyone know what to do?

Thank you for your time and help!

[ruby*tuesday]

You have to Post each Item seperately with it's own Tracking Number to be Refunded.