Return Lost in Post

[poffbear]

I recently asked to return an item and all went smoothly BUT the seller has not received the item and it was posted about two weeks ago. I sent it recorded delivery and have a tracking number. What is my next move? Am I covered by ebay's guarantee or do I need to claim from Royal Mail?

Thank you!

Caroline.

[john1297576]

The Money Back Guarantee only applies AFTER the item is received back by the seller. If the tracking does not show as delivered then you have to claim off Royal mail. I assume you have checked up on the tracking, as if showing as delivered RM will not pay out.