Request feedback removal

[francescweymout-0]

After getting some odd feedback from a customer, they tell me it was for the wrong item and that can I to request to get it removed however I’m struggling to work out how to do this. Any help?

[plpmr]

as the bad comment is on a green dot you cannot revise it and only eBay can remove the comment which they might do if you or the buyer contacts them.

[francescweymout-0]

Ok thank you