Refusal to pay

[jdunn9311]

I accepted an offer on an item I was selling, then the customer immediately requested a cancellation which I rejected. He's saying he has no funds to pay but it now won't let me cancel the item. Any ideas? 

[redwick1]

You wait 4 full days while ebay send reminders to the buyer and after that either you or ebay can cancel

You get your fees back and can relist

The non payer get a non payment strike

[jdunn9311]

Thanks for your response.

It’s been 4 full days already and there still isn’t an option to cancel? I’m using the app, not sure if I need to log in via browser

Thanks

Sent from my iPhone

[redwick1]

You should try the computer as the app is not good for many things

SEe the link to the information on the non payment function policy

https://community.ebay.co.uk/t5/Announcements/New-cancel-function-for-unpaid-items/ba-p/6939127