Refund on download

[thom.glyn]

I purchased a game. It came via a download. The game does not work. A return proceedure gave me a return label in order to get a refund. Since purchase was downloaded, what do I return???

[ruby*tuesday · Accepted solution]

There is No Buyer Protection for Downloads on Ebay. They're not allowed to be Sold on here. You have nothing to Return have you?

[thom.glyn · Accepted solution]

Many games and software sold on EBay. Some can be very expensive. Hard to believe they are not allowed.

[tressygirl · Accepted solution]

They may be seen as listed but that does not mean they are allowed. They have slipped through the net, once they are spotted and reported, if they are breaking a selling reg, they will be removed. There is a report item function on every listing.

Downloads are not allowed, for the very reasson eBay's 30 day Money Back Guarantee works on the principle that a buyer HAS to send the item back to the seller to receive a full refund.

Nothing to send back with downloads, hence the restriction.

[thom.glyn · Accepted solution]

Understand. I have downloaded software in the past with no problem. I was unaware that this was not allowed.