Refund issues

[jessiemaho]

I literally feel like crying, I bought an I phone for £600 and it was a scam and this was over a month ago. I appealed my case and only got a reply from eBay a several weeks ago saying they would sort it out and release my money back. Now a few weeks after that I messaged again and they said they would refund me in the next 48 hours.. now over another week later and nothing! No money in my account and now I can’t seem to contact them on the live chat. I can’t call them because I am abroad and i need this money desperately! Please has anyone got any answers? I’m absolutely furious with eBay and will most likely never ever use this site ever again!

[redwick1 · Accepted solution]

How was it a scam.

Did you receive a faulty item of no item at all?.

What happened as that is important as to how you open a dispute.

If the case is closed on ebay then it is usually too late

To contact ebay you have to go to Help and contact at the top of the page then nearest to your problem and there may be phone or chat

Chat is not always available but really if your case was closed without a refund you may be out of luck

Try opening the dispute in pyapal and escalating it as soon as you can but within 20 days

You have 180 days to open a dispute in paypal.

[jessiemaho · Accepted solution]

No you don’t understand, I opened the case and asked eBay to step in. And it normally takes 48 hours.. now nothing was happening for at least a week or more. So I did a live chat with them and the woman I spoke to said there had been a mistake and that they would sort this out for me ASAP. Still three weeks later.. nothing happened so I messaged again. Now this was over a eeek ago. When I message the second time the man I spoke to said the case had been closed that very morning in my favour and that I would receive me refund in the next 48 hours. However I have not. Now if I got onto case details it says the case is STILL open?! Somethings not going right and it’s extremely frustrating. When I say scam btw I meant that as soon as I paid for the phone I never got another message/reply back from the seller.

[redwick1 · Accepted solution]

No I agree I did not understand as you did not give full information.Your post is still not fully clear.

Are you saying you opened a not received dispute.Did you escalate it too ebay after the full 8 days. Usually that is enough to win your dispute. if you do not do it within the timelines then you would lose as the case would close.
You had 30 days to open the dispute did you do it in time.
If it is still open is the option to escalate it there?.
It seems a long time as you bought that item on the 9th Sept

If the case is closed then open a dispute in paypal and escalate it as soon as you can but within 20 days.
You have 180 days to open it there

[jessiemaho · Accepted solution]

look You could be a bit more polite okay. There’s no need to be rude. I have solved my issue now anyway and eBay has admitted they were in the wrong.

[redwick1 · Accepted solution]

I don't see where I was being rude at all.

If ebay have sorted it out then that is good. Have they actually refunded you ?.