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Refound problems

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august_mk
Visitor

‎18-11-2020 5:44 PM

Hi 

The seller avoids making a refound, explaining that ebay does not currently alow to make any refounds. 

Does anyone knows about any ebay's problem with refounds?

Regards

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ruby*tuesday
Guru
‎18-11-2020 6:07 PM

On the Contary Ebay's Money Back Guarantee is very well advertised on the Site. You have 30 days to Open an Item Not Received or an Item Not As Described Case.

 

What problem do you have?

Comments (3)
Comments (3)
august_mk
Visitor
‎18-11-2020 7:20 PM
I bought a simple item on 4th of September, waited a month for the shipment, I contacted the seller, that I did not receive the shipment, no reply. I contacted the seller again, again with no answer.
When I opened the case, the seller say that he could not make a refund because ebay did not allow him to do so.
Today again he replied: wait until ebay fixes the problem.
(0)
ruby*tuesday
Guru
‎18-11-2020 8:10 PM
What is the Estimated Delivery Date? You could be out of time to use the Ebay Money Back Guarantee. Is 30 days unless you have a long Delivery Date. If you lose the Ebay Case open a PayPal Case you have 180 days Buyer Protection. Find Contact Us at the foot of the Page. Then Resolution Centre on the Next Page and Report a Problem. Escalate the Case after 2 days but before 20 days.
(0)
august_mk
Visitor
‎18-11-2020 9:28 PM
I know is going to be hard to belive but I have placed my order 4th of September, seller put on ebay last day of delivery 16th of November. I knew is going to long delivery from China but the seller is from USA. I bought many things from China before and Chinese sellers always been very reliable and never waited to long. This case is exception, like I said, tried to contact the seller twice, he responded just after case been opened. And that what he wrote to me:

'HI.I'm very interested don't worry. Ebay have terrible errors and even now' They say that they have problem and can't process refund. I'm in touch with them more than month and they even din't trying to do something!!! Such a shame. Sorry for this. I will refund You ASAP when they fix that. Regards'
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