Purchased the wrong item, seller will not cancel and refusing to ship

[nathancasey86]

So I purchased a watch which I was the wrong model, I paid for the item, I then realised I ordered the wrong item and asked politely if the seller could cancel. They then complained that they would lose fees etc. In which as a seller myself I understood and apologised. Now they are refusing to send me the item or give me a refund as they feel my reason was not genuine...?

What shall I do.

[ruby*tuesday]

Try and persuade them to just Cancel. As said Selecting "Buyer Requested Cancellation." Their Final Value Fees will be Refunded. You will get your Money Back and they can Re-list.

[nathancasey86]

OK but they won't get their PayPal fees back, so they can send me a refund minus the PayPal. Is that possible?