Problem with delivery time and method

[droushiotis]

A seller I bought from, had on his listing express delivery indicating an international delivery within 3 days - ending today. However, he went on and sent the package through ordinary tracked post. Although I contacted him and waiting for an explanation from him, I would like an additional opinion on what can be done in this case? Am I eligible in opening a case?

[tressygirl]

You can open a case for item not received if you do not receive within the stated time on the seller's listing.

If you have paid for a service you have not received,  first contact the seller they may refund you the difference in postage.

Difficult one here ,  if you can open a case for item not as described,  as the item is,  but the service wasn't, you could try.

[droushiotis]

Thank you very much for the quick reply. That's an item actually. However the problem in this case isn't that much for the express service I paid for and don't have, but for the delivery time itself, as the item is for another person I will sell it locally and promised as well specific delivery time. And in this case am terribly exposed to the one, I personally promised

[tressygirl]

All you can do then is to open a case for item not received if it has not arrived a reasonable time after it's last estimated date for delivery. Yes, I understand not good to disappoint someone, promised an item, and you cannot deliver, but this is out of your hands, that person will surely understand your position here.

[papso22]

If the item was listed in the Global Shipping Programme then the seller does just the domestic leg of the journey, with domestic post. The rest is down to Pitney Bowes and they take the payment for the international leg and arrange the international post.  That seems a likely explanation for what you have seen. 

[droushiotis]

Thank you. No. The specific case actually is an item located in Germany sent within EU. And the delivery method was DHL. It was given actually specific time frame of 2-3 days. The seller went on and sent the item with registered regular post