Problem with delivery time and method

[droushiotis]

A seller I bought from, had on his listing express delivery indicating an international delivery within 3 days - ending today. However, he went on and sent the package through ordinary tracked post. Although I contacted him and waiting for an explanation from him, I would like an additional opinion on what can be done in this case? Am I eligible in opening a case?

[tressygirl]

You can open a case for item not received if you do not receive within the stated time on the seller's listing.

If you have paid for a service you have not received,  first contact the seller they may refund you the difference in postage.

Difficult one here ,  if you can open a case for item not as described,  as the item is,  but the service wasn't, you could try.

[droushiotis]

Thank you very much for the quick reply. That's an item actually. However the problem in this case isn't that much for the express service I paid for and don't have, but for the delivery time itself, as the item is for another person I will sell it locally and promised as well specific delivery time. And in this case am terribly exposed to the one, I personally promised

[tressygirl]

All you can do then is to open a case for item not received if it has not arrived a reasonable time after it's last estimated date for delivery. Yes, I understand not good to disappoint someone, promised an item, and you cannot deliver, but this is out of your hands, that person will surely understand your position here.