Problem with delivery time and method

[droushiotis]

A seller I bought from, had on his listing express delivery indicating an international delivery within 3 days - ending today. However, he went on and sent the package through ordinary tracked post. Although I contacted him and waiting for an explanation from him, I would like an additional opinion on what can be done in this case? Am I eligible in opening a case?

[papso22]

If the item was listed in the Global Shipping Programme then the seller does just the domestic leg of the journey, with domestic post. The rest is down to Pitney Bowes and they take the payment for the international leg and arrange the international post.  That seems a likely explanation for what you have seen. 

[droushiotis]

Thank you. No. The specific case actually is an item located in Germany sent within EU. And the delivery method was DHL. It was given actually specific time frame of 2-3 days. The seller went on and sent the item with registered regular post