Posting items - sellers

[serendipitykiwi]

I've just listed and sold my items on ebay.  As I work mon - friday and am unable to get to a post office except on saturday I made this clear on my listings and said that if items were not paid for by saturday morning i would not be able to send them until the following saturday.  Two of my buyers didn't pay until this evening and I've noticed that theres a note from ebays to say that my items should be posted b Weds 23rd!  No, can do and I made it clear on my listing!

Any thoughts/suggestions?

[pixiesen2012]

your handling time states you will post within 3 days of receiving payment,

if you can only post within 7 days you need to use the advanced listing tool when creating your listings and set the handling time to what you can do,

if you can only post on Saturdays don't have your items ending on a Friday, as it doesn't give the buyer enough time to pay.

[serendipitykiwi]

I can't even see where the handling time option is. I rarely sell on here and its so complex I frankly wouldn't bother again.
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[serendipitykiwi]

How much time does a buyer need to pay anyway - they can read what I put and they only have to press the pay button. TI pay straight away if I win an auction. Ebay doesn't protect its sellers - you favour buyers but most people are both so you will lose customers.

[serendipitykiwi]

Buy anywhere else on line and you pay straight away. Ebay is wrong to give so much time to pay.
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[pixiesen2012]

there is no one from ebay here, it's a member to member help board, we don't favour anyone!

people can bid on an auction at any time, they may not be online when the auction ends, so won't be able to pay straight away,

you need to use the advanced listing tool to change the handling time to a longer duration

[serendipitykiwi]

I didn't know about the advanced listing - how would I? I thought an instruction to buyers would suffice. I'm a good seller and buyer. I always sell quality items and I always post the following day. My buyers had 21 hours to pay before I posted. Any other auction or online sale and you wold pay within that time. According to ebay buyers can pay whenever they like within a 7 day period and sellers then have to post within a 3 to 5 day period. Just not realistic we all the PO closures in rural areas. I think if buyers don't follow instructions then they should accept a delay.
Thank you for pointing out the advanced listing - shame its not made clearer on the site.

[tobiasd4]

Unfortunately no one can make buyers pay ASAP, ebay allow 48 hours before you can open unpaid case.
Most will pay quickly though.
It is the seller who sets despatch time scale after payment, although if a buyer pays quickly, then they would expect seller to also post ASAP.
I appreciate if you live in a rural area without a PO then posting can be difficult, but ebay do not make allowances & neither will some sellers.

[serendipitykiwi]

Then the future looks bleak for ebay as more rural POs are closing. I'm actually in a town so its not that rural but still, POs are closing all over in norfolk. Thank you all for your feedback. - I guess I'll use FB in the future as you can sell on there in local groups and it seems like a lot less hassle.