Postage Charge

[mazels_iefmek]

Hi all,

I usually charge the standard second class postage on items that I'm selling (£3).  Some of the clothes have sometimes gone as a small parcel roughly £1.50.  I have refunded buyer in good faith but ebay are still charging 30p postage charge instead of hte reduced rate.  Is this normal practice as it eats into my sale and now I don't know whether to refund future postage charges.

Any advice would be gratefully received.

Thanks

Maz

[john1297576 · Accepted solution]

I don't think you understand the way things work.

Both Ebay and Paypal charge their fees on the total amount the buyer pays.

If you don't want to lose you cover the fee by adding into the P & P (it is postage and packing) or add to the start price.

If you make a full refund through a Case then the full fee is refunded to you by ebay, if you do a partial refund no part of the ebay fee is refunded.

Paypalr efund all or part fees for refunds except for the Fixed fee of 30p, but I think that it is changing shortly to no fee refund.

[bikergirl-2008]

You would need to adjust the invoice before the buyer pays or eBay will and do take their fee based on what it says the item sold for incl the postage on the original listing.

You might actually be better to fold up the item and package it before listing then you'll know if it will go through as a large letter and can put more of an actual postage onto your listings.

It's more size than weight that counts with the large letter, a lot of people make the mistake of squishing their items into the smallest ball they can make it when it really more depends more on how flat you can make it as it needs to fit the LL slot.

All good fun

[corred]

@mazels_iefmek 

eBay charge fees based on sale price & advertised post

eBay do not refund fees for any refunds made direct through Paypal....they are considered partial refunds

[plpmr]

eBay don't make part refunds on fees.