Postage Charge

[mazels_iefmek]

Hi all,

I usually charge the standard second class postage on items that I'm selling (£3).  Some of the clothes have sometimes gone as a small parcel roughly £1.50.  I have refunded buyer in good faith but ebay are still charging 30p postage charge instead of hte reduced rate.  Is this normal practice as it eats into my sale and now I don't know whether to refund future postage charges.

Any advice would be gratefully received.

Thanks

Maz

[john1297576 · Accepted solution]

I don't think you understand the way things work.

Both Ebay and Paypal charge their fees on the total amount the buyer pays.

If you don't want to lose you cover the fee by adding into the P & P (it is postage and packing) or add to the start price.

If you make a full refund through a Case then the full fee is refunded to you by ebay, if you do a partial refund no part of the ebay fee is refunded.

Paypalr efund all or part fees for refunds except for the Fixed fee of 30p, but I think that it is changing shortly to no fee refund.