Please advise - what does PUOD mean on a returns request?

[coolie13]

I've currently got a buyer who refuses to engage with me or explain their reason for starting the process of requesting a full refund on a make up bag they bought a week ago.  They have gone straight to Ebay with this and not made any contact with me at all and are not responding to my contact with them to ask what they feel is wrong with their purchase,   The reason they've put on their returns request is PUOD - I'm not familiar with this ?abbreviation - can anyone help me?  Many thanks. 

[coolie13]

The buyer has actually put PUDO as their reason - presume this is still an unfamiliar abbreviation to everyone?

[*vyolla*]

Are they in the UK or US?

That abbreviation is for pick up drop off service.

[arkwebus]

If you google PUDO you will find a September eBay link though I am none the wiser!

Please accept what @papso22  [and no doubt others] say.  If a buyer "feels" that the item is not what was on the listing [and whether it is or not] then s/he opens a "SNAD" case in the resolution centre.  The seller then sends a post paid label through the case for the buyer to return and when that happens refunds in full.  The seller gets a fee credit too. 

The buyer does not need to contact the seller as they will - no doubt - just argue "it is - it isn't" interminably. 

The seller must deal with the case by issuing the label within 8 days [musch earlier is better]. If that doesn't happen then the buyer can escalate the case and - this is where the horror comes in - eBay may simply refund without the need to return the item and the seller gets an account defect. 

No one says it is particularly fair on sellers but at least there is the opportunity to get the item back and it is within the voluminous rules of eBay!

If they do not open a case however do not refund. It may seem silly but if sellers refund without a case they are given a defect

@coolie13