Payments, postage new rules 🤔

[mutherskamp]

Hi could anybody clarify this please, I have just noticed with this new payment system that buyers have up to 4 days to pay. Now my question is with a strict guidelines of dispatch and postage times will there be expecting sellers to post from purchase or for when funds cleared?
Its all rather confusing, because it's my worry if you're offering a one day dispatch time but this is not gonna be possible if they can take up to 4 days to pay?

Also what if a package goes missing? Royal Mail proof of postage receipts are not accepted as proof of postage, so with them holding funds, and ebay dosnt always favour the little guy. 
Everything's very confusing at the moment 

[red_magpie]

EBay expects sellers' dispatch time to start from when eBay notifies them that the buyer has paid.

There have been a lot of grumbles about this, but sellers need to accept the inevitable. Buyers are entitled to expect their items to arrive on time, and any seller who habitually delays posting until eBay transfers the money to them is asking for bad feedback and defects for late delivery.

It probably isn't coincidence that eBay has also recently extended it's money back guarantee to class any item that arrives even a day late as being not as described, entitling the buyer to claim a full refund, with the seller having to send them a prepaid return label if they want the item back.

The principle, and casualness with which eBay has introduced this, is infuriating. But in practice it only means that sellers should have available funds to meet postage costs for a few days until payment reached them.

As always, any seller who objects is free to stop selling here. It won't worry eBay. Most of the complaints are coming from small or private sellers, who already struggle to comply with the same rules as large professional business sellers. EBay wants to leave its "online boot sale" image behind, and that includes many of us!

[*vyolla*]

Once you have a notification from eBay that the items have been paid for, and the funds are showing as Processing in your Payments tab, you can post them to your buyers. 

The funds will typically appear as Available for payout within 1 business day from the order confirmation.

The payout will generally be initiated within 2 business days from the order confirmation. Once initiated, it typically takes 0-4 business days for the funds to clear in your bank account.

You should be able to see the amount in the Processing figure, here in the Payments section in Seller Hub. 

https://www.ebay.co.uk/sh/fin

As regards missing packages, it's down to the seller to send them by a trackable postage method if they're not low value. If your payments are being subject to a payment hold, then a tracking number showing delivery or your buyer leaving feedback will speed up the release. 

[pixiesen2012]

dispatch time starts from when the buyer makes payment, not from the time the item sells

ebay will show an item is ready to dispatch as soon as the payment has been received into the system

you won't get the payment straight away, but you will have to post by your dispatch date shown on the ebay orders page

if you don't have proof of delivery and a buyer opens a not received case ebay will force you to refund the buyer in full

[arkwebus]

"Royal Mail proof of postage receipts are not accepted as proof of postage"

They most certainly are but that is of no real interest here as you need proof of delivery

@mutherskamp