25-01-2019 2:10 PM
Hi there,
Can anyone help me with a way to contact EBay in relation to held funds. I have been in touch with PayPal who have said I need to raise the issue with EBay however I am unable to find a contact email address, telephone number or even the chat function. I just keep getting shoen articles.
Any assistance would be greatly appreciated.
Many thanks
Contacting eBay would make no difference
• As a new, infrequent or returning seller your first few payments are subject to a 21 day security hold
• This is to ensure you are genuine & have the items you advertised for sale
•
• When you look in Paypal (all activity) and it says "pending OK to send" then you must send the item
•
• Your funds will be held for 21 days in order to allow you to send the goods, for them to arrive & be checked by the buyer & for any possible issues to be resolved
•
• This process can be accelerated to just 7 days if you send the item by a tracked service with online delivery confirmation. When you add the tracking number to eBay & Paypal & it shows delivered then on day 8 the funds are released
•
• More info here (but feedback is no longer used for confirmation of delivery as feedback can be left in error) https://www.paypal.com/uk/webapps/mpp/security/ebay-payments-learn-more
•
• This is also for your protection as new accounts or those not often used for selling are generally those targeted by hackers. If Paypal released the funds before a problem was noticed & the hacker got away with the money.....then as your account was used...YOU would be responsible for the refund