Overpaid postage

[clearwater14]

A customer overpaid on postage - I didn't have a postage cost as high as he had to pay and I owe him £3.75p. How do I do this via Paypal please.

[norseway53]

The buyer cannot overpay postage.  When a buyer goes through the checkout, they pay exactly what is shown on the listiing page.

[clearwater14]

Incorrect, I put £3.40 for 1st class UK and £6.95 Worldwide, but Paypal/Ebay charged my customer £7.85p !! The buyer was Eire and the item cost only £4.10....so my question still stands please ?

[norseway53]

Eire would be worldwide - you can make a partial refund direct from the Paypal payment but be very careful not to refund the full amount. If they were paying in Euros then part of the difference would be attributable to exchange rates.

[clearwater14]

Thank you norseway, good answer, and at least I am now an expert on sending items to Ireland - they are actually only a little more expensive than normal UK postage and the poor buyer paid even more than a Worldwide payment !! I have now refunded the buyer his overpaid postage...