Opinion - item not delivered

[ciaver9]

I have recently had an item delivered (loose wording trust me) by Tuffnells, well item signed for at alternate location to be factuallay correct. I have raised a dispute as i know it is not the sellers fault but the sale total value is £660 and the tracking has no signature or details as where parcel was left etc just the term 'signed for by alternate loctaion'.

Obvioulsy i am trying to get my money back but the seller is being clever by stating comoany says item was delivered and provided proof of where item was left, when in fact the pic they provided has the items on the ground with no door numbers in frame to even locate the parcels.

Just wanted peoples thoughts on where i might stand if ebay rule in sellers favour? I cannot get hold of delivery company etc and feel the driver stole the item.

Thanks

[arkwebus]

The good news for me is that the courier is a top level firm and although as said they will normally only deal with seller you may find that it is well worth while to make one almighty fuss with them. 

Do so by letter to depot manager or managing director. You can get these details either on the interenet or Companies House website. 

@ciaver9