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Opinion - item not delivered

ciaver9
Visitor

‎29-04-2020 3:11 PM - edited ‎29-04-2020 3:30 PM

I have recently had an item delivered (loose wording trust me) by Tuffnells, well item signed for at alternate location to be factuallay correct. I have raised a dispute as i know it is not the sellers fault but the sale total value is £660 and the tracking has no signature or details as where parcel was left etc just the term 'signed for by alternate loctaion'.

 

Obvioulsy i am trying to get my money back but the seller is being clever by stating comoany says item was delivered and provided proof of where item was left, when in fact the pic they provided has the items on the ground with no door numbers in frame to even locate the parcels.

 

Just wanted peoples thoughts on where i might stand if ebay rule in sellers favour? I cannot get hold of delivery company etc and feel the driver stole the item.

 

Thanks

 

 

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tressygirl
Pro Mentor
‎29-04-2020 3:18 PM

Anything could have happened to a missing item.

 

If the seller has a tracking number which shows delivery to the address you have  given in the Paypal transaction for the item,  then they will win a case.

 

Open a case in the Resolution Centre link at foot of most pages,  see if that tracking number of theirs works,  and closes the case in their favour.

 

If it does ,  then the item was delivered as per eBay rulings,  and yes,  seems to have been stolen.

 

Couriers will only speak with the sender and not the recipient.  You need to have their help to find out what the ' signed for by other location' means. 

 

 It's a valuable item,  so you  may have to log this theft with the Police.

Comments (2)
Comments (2)
ciaver9
Visitor
‎29-04-2020 3:23 PM
Think that is the problem it was not delivered to the address proved but signed for by alternate location.

Anyway i guess i better expect the worse
(0)
tressygirl
Pro Mentor
‎29-04-2020 3:54 PM

If the item was not delivered to the address you had in the Paypal transaction then the tracking will be invalid, and you will win a case for a refund. Signatures mean nothing, a signature for Mickey Mouse is sufficient it does not have to be the recipient.

Open the case, escalate on days 9 - 21, do NOT close it before it is resolved and do not forget to escalate. @ciaver9 

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