Opinion - item not delivered

[ciaver9]

I have recently had an item delivered (loose wording trust me) by Tuffnells, well item signed for at alternate location to be factuallay correct. I have raised a dispute as i know it is not the sellers fault but the sale total value is £660 and the tracking has no signature or details as where parcel was left etc just the term 'signed for by alternate loctaion'.

Obvioulsy i am trying to get my money back but the seller is being clever by stating comoany says item was delivered and provided proof of where item was left, when in fact the pic they provided has the items on the ground with no door numbers in frame to even locate the parcels.

Just wanted peoples thoughts on where i might stand if ebay rule in sellers favour? I cannot get hold of delivery company etc and feel the driver stole the item.

Thanks

[redwick1]

If the item shows delivered then you will lose any dispute on ebay or paypal

Your problem is with the courier or whoever was supposed to deliber the item

You need to contact them 

If you dont have any success then contact Citizens advice and see what advice they give

Couries or whoever will often only speak to the person who paid the postage

[ciaver9]

Even if delivered to alternate location? Surely that proves it was never delivered to my address.

Anyway i will await outcome from eBay but looks like i should expect the worst

[redwick1]

It is not quite clear what you mean when you say Did you have the correct address on ebay?

"signed for at alternate location to be factuallay correct".

How is ebay to know what your address looks like?.
All they go by if the tracking and if that says Delivered then you lose
You need to contact the courier and ask them where your item is.

[ciaver9]

That is fine but my point is if the courier tracking has 'signed for at alternate location' then does that nor show it was not delivered to my address? Also no signature etc

Anyway no problem. Guess i will just get on with it but i may be out £660

[redwick1]

I understand what you are saying and it is not unusual to have items stated as Delivered and a buyer saying they have not received it
As said ebay will almost certainly accept the Delivered

If that fails then you could try paypal and make them see that it says an alternative location
They may look more carefully at the tracking

Have you checked all around the outside of your property
Other than that you have to try and sort it out with the courier
That is a lot of money to lose you need to fight it every way you can