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Opening a case for a fake item that was bought over 90 days ago
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13-07-2021 5:08 PM
Folks, any help with this really appreciated...how do I raise a case if the counterfeit item I purchsed was bought 5 months ago? There's no obvious option to return or ask for a refund if I access the actual sale record as there's no drop-down option....how do I raise a case??? A step by step guide would be so helpful....any help really appreciated!
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13-07-2021
5:25 PM
The eBay guarantee only applies to the item condition as received.
It is not a warranty.
You are out of time to claim on eBay anyway.
PayPal gives you 180 days (about 6 months) past the date of payment to make a claim but as with eBay, it is not a warranty.
Find the transaction in your PayPal account and try from there.
https://www.paypal.com/uk/smarthelp/home
If you bought from a private seller, you have no other way through eBay or PayPal to force a refund.
If you bought from a business seller you have more rights.
Contact Citizens Advice or Trading Standards for help if necessary.
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