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- None Payment For Goods and Now an Invoice for Fees
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None Payment For Goods and Now an Invoice for Fees
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21-01-2021 8:04 AM
Please help. I listed something on Ebay and the customer did not pay. I sent them two messages through Ebay to remind them. When they did not respond I opened a case in the Resolution Centre at the end of December. Ebay have not contacted me or resolved the issue. Now they have sent me an invoice for fees which they will take automatically. I have tried the online help but it just goes in a circle an I end up back where I started. I can't find a phone number or get the live chat. Can someone help please?
Norman
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21-01-2021
9:52 AM
"Ebay have not contacted me or resolved the issue."
Ebay does not contact or resolve the issue. You have to do it.
When you open an Unpaid Case, there are instructions, you have to follow them. If you do nothing then as far as Ebay are concerned you have been paid. You have to close the case by answering the question "Have you been paid". Unless you answer NO, ebay do nothing and case closes and you do not get the selling fee refunded.
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