No reduction of Sellers Fees for a partial reduction to buyer

[lcocs2]

Sellers paying the price — YET AGAIN!

I sent a book (list price £95) to a regular customer in USA which was damaged in transit. Customer and I amicably agreed a £40 reduction in price as compensation.

I made the refund through the managed payment system and EBay took £40 from my Bank Account. Under Paypal a % of that would have been made up from a proportionate reduction in Fees. That is not the case now under the new managed payment system! EBay will not reduce the fees paid on the full price!

However, EBay immediately refunded the customer the appropriate portion of VAT they charged on the sale. (So, customer got a total of £42.40).

BUT EBAY are now keeping 100% of the seller fees . . . this was not HIGHLIGHTED in the switch to managed payments. Therefore, aside from EBay collecting fees early (not monthly as before) it appears sellers fees are now non-refundable.

Very unhappy with this surreptitious change to EBay terms and conditions.

[lcocs2]

<sigh> You are Wrong!

For the 4th time . . .

Read the terms and conditions carefully . . . not opted in you get a partial refund

############### T&Cs ###############

If your item doesn't sell, or if there was an issue with the transaction that you resolved, you may qualify for a credit on some or all of the fees you paid.

Credits for refunds and unpaid items

• You refund a buyer in full for a return or an item not received request, or you initiate a refund through the refund flow

Fees credited

• Final value fee
• Final value fee on shipping (when original shipping is refunded in full or was never paid)
• Promoted listings fee
• Any applicable additional final value fees for not meeting performance expectations

For managed payment Sellers

You are not eligible for fee credits in any of the following situations:

• You issued a partial refund to the buyer

Yet again I rest my case! 

Simple Innit

[redwick1]

We are not going to agree here but there have been no fees refunded for a partial refund for as long as I can remember if ever. If you had done as I suggested and put in the search box refunded fees for a partial refund you will see posts come up from as early as 2015 saying that you don't get your fees back for a partil refund.

[lcocs2]

I don't see how you can speak for every EBay transaction i.e no partial
refunds for as long as you can remember if ever.

So, in your reality and experience maybe not . . . but definitely so in
mine.

Based on the responses received thus far I prefer to stick to the facts
rather than opinions.

• The T&Cs are clear. I've spelled out enough times  . . .

• Final Value means FINAL VALUE

• There is a legal definition/term FINAL . . . the end, conclusion,
etc., etc. . . . thus charging fees on an arbitrary or interim value is
outside of the contract between seller and EBay and *it is governed by
UK law*.

• The *Final Value *is when all matters relating to the transaction have
been concluded between buyer and seller!

As I pointed out earlier EBay refunded VAT charged on the refund . . .
why? Because they can't charge VAT on a non-existent transaction! Same
principle applies to Seller Fees when they have defined FINAL VALUE as
the basis of calculation.

I have already submitted a formal complaint with notice that I intend to
pursue the matter further if necessary via mediation or small claims court.

EBay needs to adhere to the legal definition of/*Final Value */or use /a
different term/ in its contract with sellers

OR

make partial refunds of fees in the appropriate circumstances.

[redwick1]

I can speak because I have been responding and reading these boards for many years and replied to many thousands of posts. .  I buy and sell on ebay and is not only my experience but we read the ebay policies so we can give the correct advice. I can see I am never going to convince you so we will leave it at that. As said if you take the time to search you will see many posts going back many years where questions have been asked about partial refund fees and the replies are that ebay does not get involved with partial refunds you only receive the fees when you have sorted it out with the buyer and given a full refund.

[lcocs2]

for the 5th time EBay states . . .

"If your item doesn't sell, or if there was an issue with the
transaction *that you resolved,* *you may qualify for a credit on some
or all of the fees you paid."*


*If not opted in to managed payments*

*Credits for refunds and unpaid items*

* You refund a buyer in full for a return
 or
an item not received request
,
or*you initiate a refund through the refund flow*

Fees credited

* Final value fee
* Final value fee on shipping (when original shipping is
refunded in full or was never paid)
* Promoted listings fee
* Any applicable additional final value fees for not meeting
performance expectations

*For Managed Payment Sellers*

You are not eligible for fee credits in any of the following
situations:

* You issued a partial refund to the buyer

/*Summarised as . . .
*/

/*Not opted in*/

/*if there was an issue with the transaction *that you resolved —
**//***you initiate a refund through the refund flow* —* *you may
qualify for a credit on some or all of the fees you paid.**/

/**Opted In**/

/**You are not eligible for fee credits if y**//**ou issued a
partial refund to the buyer**/

/*/*I really do not understand why you repeatedly argue contrary to the
above! */*/

/*Your*/ reality is your lived truth and if that is what you truly
believe then that is your right to do so. However, if you choose to
ignore EBay policies as set out above that is also your right. We can
all make our relationship with reality as flexible as we want? However,
I prefer facts — precise legal definitions — where FINAL VALUE means
FINAL VALUE — as do the UK Courts.

I won't waste any more time on addressing your 'Community Expert'
opinion which is brought into question when you completely ignore FACTS
contradictory to your view of the world of EBay.

**

[tobiasd4]

Do come back & let us know when you take ebay to court, many have threatened to, haven't seen any proof any have done so.

[lcocs2]

I am pleased to inform you that EBay has refunded the fees charged on the partial refund I made to my customer.

This may set a precedent . . . but equally it is pre-emptive of any further escalation!