No reduction of Sellers Fees for a partial reduction to buyer

[lcocs2]

Sellers paying the price — YET AGAIN!

I sent a book (list price £95) to a regular customer in USA which was damaged in transit. Customer and I amicably agreed a £40 reduction in price as compensation.

I made the refund through the managed payment system and EBay took £40 from my Bank Account. Under Paypal a % of that would have been made up from a proportionate reduction in Fees. That is not the case now under the new managed payment system! EBay will not reduce the fees paid on the full price!

However, EBay immediately refunded the customer the appropriate portion of VAT they charged on the sale. (So, customer got a total of £42.40).

BUT EBAY are now keeping 100% of the seller fees . . . this was not HIGHLIGHTED in the switch to managed payments. Therefore, aside from EBay collecting fees early (not monthly as before) it appears sellers fees are now non-refundable.

Very unhappy with this surreptitious change to EBay terms and conditions.

[lcocs2]

UNDER T&Cs : For sellers not activated for eBay managed payments
you do get a fee reduction if "you initiate a refund through the refund flow"

However, under managed payments it appears the rules have changed . . .

[redwick1]

If you do a full refund through a dispute and deal with it without ebay stepping in then you get your fees refunded and no defect on your account but you do not get a refund for partial refunds. That has not changed