Need to cancel an open return request

[saakh-26]

I would like someone to help me with a problem. I need to cancel my open return request so that I can get a refund as the seller has agreed. They claim I have to cancel the refund request then they will refund the amount otherwise it can't be done. I have tried everything and can't find the option to tap for a cancellation request. I've tried ringing ebay and still went to a voicemail. Can someone please help me if they had an issue like this and how they handled it. Thank you

[john1297576 · Accepted solution]

Good job you didn't find how to cancel, as if you did you would never see a refund.

What is the point in opening a case to get a refund, if you think a seller will refund outside a case? For a start they don't get the selling fee refunded and the Paypal Fee is not refunded, so they try to avoid doing anything by getting Buyers to let them off the hook.

[saakh-26 · Accepted solution]

Omg. Thank you for your help. And yes glad I didn't find the way to stop the request. I shall email the seller this newly acquired information. Andd see what he says. Thank you so much. I really appreciate your help.

[saakh-26 · Accepted solution]

Thank you John. After getting you advice I sent the seller an email with screenshot of your message here(I scribbled out your name) and today I get an email from both ebay and the seller that a refund has been issued for 70% and should be in my account in 48 hours. Thank you so much for your help and advice. Will be very careful next time.