Missing refund

[pedter]

Hi

I have bought a receiver that was not in order so the seller promised to send me a new one, which has not arrived. I therefor asked for shipping details, which they are not responding on, I have thereafer asked them to send me a refund , still they are avoiding to send me an answer or feed back, can you please help?

[**peaseblossom**]

If it's within 30 days of delivery date go to More Actions, far right of item on your My eBay Purchase History page, select the relevant case and escalate after 3 working days.

If it's after 30 days it's too late for eBay but if it's less than 180 days since payment you can still open a case with Paypal.  Here's a direct link:

https://www.paypal.com/uk/disputes/

Escalate it after 2 days and before 20 days.