Marked as paid by mistake

[ssanto-d1sht7sk]

Hi I’ve marked a item as paid by mistake. The system doesn’t let me unmark, what should I do now?

[redwick1 · Accepted solution]

You should be able to mark as not paid to the right of the item in your sold section under More actions.

I have just checked with my sold items and it is there for me.

If you are using a mobile then you may need to use a computer

[ssanto-d1sht7sk · Accepted solution]

Hi Redwick, yes there’s a button “unmark as paid” but it doesn’t work. I think it might be because I cancelled the sell?

[redwick1 · Accepted solution]

That would be the reason you can not mark it as unpaid if you have cancelled it.
When you cancel an item then ebay would expect you to refund through the cancellation

It does leave it open to a dishonest buyer opening a not received dispute,

How did you cancel the sale?.

[ssanto-d1sht7sk · Accepted solution]

I think when I cancelled the order I’ve chosen the option problem with delivery address. It didn’t had any option to the problem like buyer not answering emails

[redwick1 · Accepted solution]

See my other reply on here.

If your buyer does not pay then you open a non payment dispute after 2 days and then close after another 4 full days.

Too late now