Making a Complaint

[strife3025]

I wish to make a complaint about the service Ive received.  I asked perviously but got a message asking for more information but no reply button.

What is the email address for official complaints?

Thank you

[arkwebus · Accepted solution]

If ebay has given you an address then that is where you should write.  You do not need an e-mail and if eBay wishes you to contact them by email they will supply you with the email.  They do not routinely do so. 

As you have been advised while they do not seem to have a specific "complaints" department you can contact their Customer Service [based in the Philipines] by going to "Help and Contact" at top of page. Enter some search terms to what is the problem and you will get the option for them to call you or to deal with live chat.  I reccomend live chat as it is all written down and you can ensure that the problem is understood.  Sometimes the nuances of what you are saying get missed.  You can then go back later and will get a different operator who can see the progress so far

EBay does encourage members to solve the problems themselves by using the money back guarantee. 

@strife3025 

[strife3025 · Accepted solution]

Thank you! They have now supplied me with a direct email, only after putting an enquiry in about an item. This is a great reply and the other folk should take note that this is how its done. Top marks!