Making a Complaint

[strife3025]

I wish to make a complaint about the service Ive received.  I asked perviously but got a message asking for more information but no reply button.

What is the email address for official complaints?

Thank you

[arkwebus · Accepted solution]

If ebay has given you an address then that is where you should write.  You do not need an e-mail and if eBay wishes you to contact them by email they will supply you with the email.  They do not routinely do so. 

As you have been advised while they do not seem to have a specific "complaints" department you can contact their Customer Service [based in the Philipines] by going to "Help and Contact" at top of page. Enter some search terms to what is the problem and you will get the option for them to call you or to deal with live chat.  I reccomend live chat as it is all written down and you can ensure that the problem is understood.  Sometimes the nuances of what you are saying get missed.  You can then go back later and will get a different operator who can see the progress so far

EBay does encourage members to solve the problems themselves by using the money back guarantee. 

@strife3025 

[strife3025 · Accepted solution]

Thank you! They have now supplied me with a direct email, only after putting an enquiry in about an item. This is a great reply and the other folk should take note that this is how its done. Top marks!

[tressygirl]

There isn't an email for eBay,  there isn't a complaints department as such.

What is the complaint?  Tell us here and someone can tell you how to proceed.  Rarely the need to actually contact eBay at all.

[strife3025]

Well thats not true as theyve supplied me with a postal address for a Complaints Department. But I need an email or some eay to talk to a staff member. Im not going to discuss a personal matter on a forum.

[tressygirl]

There is no email facility for eBay. 

 Complaints department  ??   If they have given you an address then form your complaint there.

If you wish to speak to an agent in the Philippines,  

Contact them this way.

Scroll to the very bottom of the page on the link below , and click on Contact Us.

https://www.ebay.co.uk/help/buying/search-tips/advanced-search?id=4049&query=1455&st=GENERAL_SEARCH

Lines open today between 8 a.m. and 10 p.m.

[strife3025]

How unuseful. If you cant answer it just dont bother replying please.

[tressygirl]

Why not useful? You asked to speak to an eBay agent I have shown you the only way you can do so now, as all staff are working from home because of Covid, there is no phone facility presently, it is a Live Chat option as I have shown, sometimes there is a Call Back in place. Wishing you luck with your complaint, though I'm sure it could have been solved here for you, and quicker than trying to contact eBay with details you can give us.

[tressygirl]

Sorry that is uncalled for, you have asked how to contact eBay Customer
Services and I have shown you how to do that.

How very upsetting to revceive such a message

[strife3025]

No, you havent, youve said I cant, youve said they dont have a complaints department (untrue and illegal btw) and you are now continuing to troll. Please do not reply to me again

[*guinevere*]

Have only just seen this and am disgusted that one of the most experienced and respected responders is being spoken to like this. How rude.

[61stephenuk]

You probably wont get many replies with the way you are responding here,tressygirl has given you the information you need to contact eBay

Scroll to the very bottom of the page on the link below , and click on Contact Us.
https://www.ebay.co.uk/help/buying/search-tips/advanced-search?id=4049&query=1455&st=GENERAL_SEARCH

There is no direct email available for complaints and eBay have given you the official address.

[strife3025]

If the community is full of useless trolls like you two, pretty sure Im better off without your "help"

[ruby*tuesday]

Have Reported your Post coming on here and insulting Experienced Responders who are just trying to help. How very ungrateful.