Lying buyer claims item not received. Now I have lost my merchandise and my postage fees

[wolfl-94]

This buyer haggled to reduce the price on an expensive item that I was already selling for cheap. We settled on a (low) price. I sent the item. Buyer claimed they didn’t receive item and opened an eBay case against me when I was on holiday.

After eBay took their side (since the buyer didn’t choose tracked postage), they left a horrible negative review on my page. This all occurred while I was on holiday so I never had the chance to dispute their case.

I wrote a review for the buyer but apparently you can’t leave negative reviews for stupid buyers on eBay and a few days later, my review was removed by eBay. I am utterly infuriated by this! Surely freedom of speech still applies so I should be able to leave a comment of my own experience with the thieving buyer??

Is there genuinely nothing I can do if a buyer claims no item received and I have no tracking number??

[red_magpie]

Is there genuinely nothing I can do if a buyer claims no item received and I have no tracking number??

I'm afraid there's absolutely nothing you can do if you don't read and follow the conditions for seller protection.

If you had uploaded a tracking or delivery number after posting the item, and this confirmed delivery to the buyer's address, eBay would have supported you. Provided, of course, that you had monitored your account online whilst away, because if you didn't respond to the case you would have lost anyway.

If you still have a postal receipt you may be able to claim compensation from Royal Mail for lost post. It's it's important to notify them of lost post anyway; if they receive multiple claims relating to the same delivery address they can start to monitor deliveries.