Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Lost parcel
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
23-12-2020 3:49 PM
Hi, I have an issue with a lost parcel. The buyer’s address was an Argos collection point with an eCP reference number. I posted the parcel 2nd class. I have a certificate of posting with a tracking number and the address details on the certificate are shown as Argos and the Colchester postcode. Royal Mail confirm the parcel was delivered on 16/12 but the buyer says Argos aren’t showing it as having been received. Am I liable to refund the buyer?
Comments (0)
Comments (0)
0
Helpful
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
23-12-2020
3:52 PM
Make sure the tracking is on the item in your sold section
if it shows Delivered then you should win any dispute
The buyer needs to contact ebay and tell them about it
It is ebay that sends the code for collection and they should sort it out.
There is nothing need to do
If they open a not received dispute then just make sure the tracking confirming Delivered is on the dispute
Ask a question
Most Helpful Posts
