Login details have stopped working

[Anonymous]

HI there,

For some reason, my ebay account is no longer recognising my email address or ebay login name... I can't reset anything and can't seem to find a phone number that gets me through to an actual person. I accessed an automated chat which advised me to open a new ebay account, but wont this mean I lose all of my past trading history and reputation? I've had the account since 2011 and have never had any problems...?

[Anonymous]

This is the problem, I can't log into the ebay account that I use..?


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The General Data Protection Regulation (GDPR) comes/came into force in the UK on Friday 25th May.

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[fargvs]

''This is the problem, I can't log into the ebay account that I use..?''

Looks like you have opened a new account by accident ?...  suggest a check here >

Using a PC/Laptop >> Log out completely, restart and login through the eBay Home Page using your previous/usual Username or email address and password to see if you can manage to retrieve and

 restore your 2011 original account ? ... known to happen if you use  Apple, Google or Facebook login options which are reported as opening new 'cloned' accounts with corrupted, missing and inaccurate details. 

https://www.ebay.co.uk/help/account/changing-account-settings/closing-account-deleting-data?id=4199&...

https://www.ebay.co.uk/help/contact_us?id=4042&st=10

[fargvs]

''This is the problem, I can't log into the ebay account that I use..?''

Looks like you have opened a new account by accident ?...  suggest a check here >

Using a PC/Laptop >> Log out completely, restart and login through the eBay Home Page using your previous/usual Username or email address and password to see if you can manage to retrieve and

 restore your 2011 original account ? ... known to happen if you use  Apple, Google or Facebook login options which are reported as opening new 'cloned' accounts with corrupted, missing and inaccurate details. 

https://www.ebay.co.uk/help/account/changing-account-settings/closing-account-deleting-data?id=4199&...

https://www.ebay.co.uk/help/contact_us?id=4042&st=10

[pixiesen2012]

the account you are currently using hasn't been used, you must have another account you have been using,

log out of this one and log back in using your normal ID and password