Login details have stopped working

[Anonymous]

HI there,

For some reason, my ebay account is no longer recognising my email address or ebay login name... I can't reset anything and can't seem to find a phone number that gets me through to an actual person. I accessed an automated chat which advised me to open a new ebay account, but wont this mean I lose all of my past trading history and reputation? I've had the account since 2011 and have never had any problems...?

[Anonymous]

This is the problem, I can't log into the ebay account that I use..?


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[fargvs]

''This is the problem, I can't log into the ebay account that I use..?''

Looks like you have opened a new account by accident ?...  suggest a check here >

Using a PC/Laptop >> Log out completely, restart and login through the eBay Home Page using your previous/usual Username or email address and password to see if you can manage to retrieve and

 restore your 2011 original account ? ... known to happen if you use  Apple, Google or Facebook login options which are reported as opening new 'cloned' accounts with corrupted, missing and inaccurate details. 

https://www.ebay.co.uk/help/account/changing-account-settings/closing-account-deleting-data?id=4199&...

https://www.ebay.co.uk/help/contact_us?id=4042&st=10

[fargvs]

''This is the problem, I can't log into the ebay account that I use..?''

Looks like you have opened a new account by accident ?...  suggest a check here >

Using a PC/Laptop >> Log out completely, restart and login through the eBay Home Page using your previous/usual Username or email address and password to see if you can manage to retrieve and

 restore your 2011 original account ? ... known to happen if you use  Apple, Google or Facebook login options which are reported as opening new 'cloned' accounts with corrupted, missing and inaccurate details. 

https://www.ebay.co.uk/help/account/changing-account-settings/closing-account-deleting-data?id=4199&...

https://www.ebay.co.uk/help/contact_us?id=4042&st=10