Item not delivered

[joh_feato]

Iv paid £380 for An item was to be delivered by myHermes it’s didn’t come when it was supposed to so I called them using heather tracking number provided by the seller anyway after several calls to them and me contacting the seller as it’s so long myHermes have told me the item is lost.
Iv told the seller he don’t think it’s his problem what do I do??

[red_magpie]

he don’t think it’s his problem

He don't know what he's talking about!

When you don't receive an item you've paid for you can open a case under eBay's money back guarantee, through the resolution centre, see foot of page.

A case must be opened within 30 days after the latest estimated delivery date. If the matter hasn't been resolved 8 days after opening a case the option will appear to escalate it for eBay to step in. The seller will be required to provide eBay with tracking evidence of successful delivery to your address. If they can't, eBay will enforce a full refund.

Don't forget to escalate the case, if necessary, and don't agree to close it until you have your refund.