Item not as described

[code343]

Hi, I bought an item last week, and it arrived today. However, after inspecting what first appeared to be a damaged item, it is clear on several points comparing the photos in the original listing against the same areas of the damaged item received, that it is actually a completely different example of the same item. I have approached the seller and he says I must take it up with UPS, that the package myst be crushed, or that I must have damaged it whilst opening it, and refuses to give me a refund. What options do I have to pursue this further? I am reluctant to send it back to him for a refund as I think he will try and claim the damage was inflicted during the return, or I will never hear from him again. Any advise would be much appreciated. Thank you, David

[arkwebus · Accepted solution]

I have no idea what eBay means!   Seller cannot "open a case". If you have sent the item back then enter the tracking into the case.   The seller should refund when he gets the item back but if not [and if you have tracking showing at least "attempted delivery"] then you esclate the case to eBay. 

As you have been advised [and particularly for UK sellers] do not contact then or send photos as it just provokes arguments!   If dealing with returns to foreign sellers paypal has a scheme whereby you register and they pay for tracked return. 

https://www.paypal.com/uk/webapps/mpp/refunded-returns     is the link and when registered you can do the case through there

@code343 

[code343 · Accepted solution]

Many thanks @arkwebus - that last bit abour claiming my return costs from Paypal was news to my ears! The seller did say he would be happy to refund this for me, but since receiving the item and giving me a full refund for the original purchase price and postage, he continues to if=gnore all my requests. As such, and following your advice, I have opened a Retrurn Refund Refquest, and am now just waiting to hear from Paypal - many many thanks again.