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Item lost but seller refusing to contact royal mail
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16-06-2021 2:03 PM
An item was marked as delivered but the postal worker left it in a communal area when he wasnt instructed to do so.
Ive spoke to seller and they are point blank refusing to contact the royal mail and have told me they wont be making a claim.
They have mentioned that their "account manager" as advised against it.
Ive spoke to Royal Mail twice and they have told me the contract is between seller and them. Any advice? Thanks
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16-06-2021
2:10 PM
If the tracking shows delivery at your address, even if left in common area, RM would not pay compensation, and I'm afraid ebay would not insist that the seller refund your money.
If you're address is insecure there are arrangements you can make with your post office to keep your mail safe for collection.
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