Someone has just open a case against me because the item has try up damage as he said that there is ink been spilled on it and has gone through to the item but this is has been done by Royal mail so should they make a claim with them and not me.
Yes they make a claim (open a not as described case) with you and you accept back and refund.
You are the one one who claims on RM, you employed them not the buyer. Whether you get a refund from them or not you areresponsible for getting item to buyer in good condition and must refund.
