Item appears to have gone missing

[sharot1999]

I sold an item and posted it Royal Mail 1st class signed for on 12 September.

the tracking details suggest that it has not been delivered, and neither has it been designated unable to deliver. In effect it has gone missing.

everything I have read on eBay appears to protect the buyer in as much as he will be refunded.

am I correct in thinking that my only recourse of action is to claim the value from the Royal Mail as compensation.

This lack of safeguard for the seller seems to be an invitation for non receipt claims.

kev

[john1297576]

If tracking does not show as delivered, you have to refund, the buyer must open a Not Received Case, and as RM cannot show delivery you claim from them.

Not like Special Delivery, Signed For items just go in with the ordinary mail, so are just as likely to get mislaid as any other piece of mail.