Item Cannot Be Found At Click&Collect (Collect+) Point

[amur-leopard]

Has anyone else encountered the problem I have, which is that I was notified that my item was tracked and delivered to the nominated Collect+ shop but they appear to have "lost" the item.  I went to collect it and they could not find it, at which time the manager was not helpful at all and said (quote) "I cannot explain why". 

An 'item not received' case had previously been opened as the item did not arrive and there was no communication from the seller when I contacted them.  When I opened the case I had requested 'Refund', but at the deadline for escalating the case the seller apparently sent out the item instead, and it was tracked/delivered to the collection point.  I would have preferred a refund but decided to give the seller a chance, so I tried to collect the parcel but to no avail.  I even went back to the shop a few days later to see if my item could be found (thinking it may have been tucked away underneath a larger package or something), but again the shop assistant searched and could not find it.

In the meantime of course, eBay had closed the case as the item was marked as delivered!  But I wanted to know what I should do next as there does not seem to be any suitable Option to click when I tried to sort this out on the eBay Help pages.  I am rather confused and frustrated, and don't know what to do or how I stand in this matter.  I would appreciate any advice from the Community on this!  Thank you 🙂

[arkwebus]

I underline what @john1297576  says!  If your seller sends by post [Royal Mail] then all that really needs to be done is for you to instruct Postman not to try to deliver to a neighbour. They will leave a card and it goes back to RM custody [Post Office or delivery office] where it stays happily and securely for 15 days.

You can even send a trusted person to collect with ID and the card.

Don't depair - we seem to hear of many problems with C+C and you at least have a happy outcome

@amur-leopard