Issue managing two factor authentication now eBay and PayPal are two separate companies

[avelli]

I activated a new VIP (Validation & ID Protection) token via PayPal site which should automatically sync through to EBay, but now they are separate companies the sync doesn't register the new VIP token. To try and resolve myself, I deactivated all VIP tokens (security keys) on PayPal and again this did not sync through to EBay account.

I spent 2 hours on the phone being transferred between EBay and PayPal both saying it was neither their responsibility because they are now two separate companies.

Can someone please tell how to deactivate two factor authentication/ control security key setting independently via the EBay web site as there is nothing on the online help and neither EBay or PayPal support seem to know what two factor authentication is.

Many thanks,

Laura. 

Up-date: I was able to manage the secure key using the solution offered by @norseway53 this allowed me to deactivate existing key and active new one.

Please note that you must entre the 6 digit code at the end of your password otherwise you get an error.

Security Key: Symantec VIP Access installed on iPhone 5s

Browser: Firefox (39.0)

[aernethril]

Hi @avelli

This sounds as if it's a problem which is going to affect others but hasn't been flagged yet.

I'll see if we can get it raised with whoever may actually know about this.