Is there no complaints process whatsoever for ebay?!

[majuge2013]

Do they answer to no one?

All I get is I'm sorry mumbo jumbo from the help chat assistants. Repetitive generic fluff to avoid answering my questions.

they advise me there is no escalation process for complaints is this the case?

I'm staggered.

[arkwebus]

I have been "with" eBay since dinosaurs roamed the earth and have bought and sold.  I have had no problems during that time which I have not been able to solve through the resolution centre and very few problems overall.  I have only needed to open one case against a seller and I can recall it to this day.  He had simply underpaid the postage and RM had stopped the delivery! And all for 3 "Almond Mars Bars". I have never needed to leave any adverse feedback and have only received one "neutral" which was "paid by Paypal".  The main thing that I accept is that I work by ebay's rules and they do not work by mine!

@majuge2013 

[majuge2013]

Well done you.
However, I suspect you stand alone (or work for eBay), as since trying to get to the bottom of this I’ve seen many many complaints about eBay.
I reiterate that a good customer focused business has an efficient complaints process.
Please don’t waste your time to reply if you’ve nothing constructive or helpful to add.