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Is Ebay safe to buy from?

I feel cheated and inconvenienced trying to receive replacement goods but follow through not completed. How is this monitored and when will will I receive my goods? To buy comes in days to replace faulty goods taking months why?
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"Is Ebay safe to buy from?" It is if you bother to read the MONEY BACK GUARANTEEand follow instructions.

 

Replacements sound fine IF they every arrive, but as you only get one case per transaction, the Replacement is not covered, if that too is defective.

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